Frequently Asked Questions

How can I track my order?

You can track your order directly through our website by clicking HERE.

(Please note, it may take 1-3 business days for orders to be shipped out.)

Do you ship to my location?

Yes! We're a US based brand and we ship worldwide. We deliver daily across all 50 US states (including APO and FPO addresses for our military families), the United Kingdom, Canada, and Australia, and to most countries around the world, always with full tracking.

How long does it take for my order to arrive?

Orders are processed within 1 business day. US orders typically arrive in 3-6 business days, UK, Canada and Australia in 4-8 business days, and the rest of the world in 5-10 business days. You'll get a tracking number the moment your order ships.

Why did I never receive a confirmation email?

Check your spam folder! If it's not there, it's possible you entered your email wrong.

If you still can't find it, please submit a contact form below and we'll get it sorted out.

Can I change my shipping address?

Yes, as long as your order hasn't shipped yet. Email us at support@brindlegoods.com immediately and we'll update the address before it goes out. Once an order is dispatched, we can't change it.

Can I cancel my order?

If your order hasn't been shipped, we can cancel it for you. Please submit a contact form below as soon as possible.

Is my payment information secure?

Absolutely. We use industry-standard encryption and secure payment processors (Stripe, PayPal, Shop Pay). Your payment details are never stored on our servers.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, Shop Pay, and PayPal. All payments are processed securely through an encrypted checkout.

What if my product arrives damaged or defective?

Email us at support@brindlegoods.com with your order number and a photo within 7 days of delivery. We'll send a replacement or full refund.

Will I have to pay customs or import fees?

US orders never have customs fees. Most of our UK, Canada and Australia orders arrive without any extra charges. For international orders, your country may apply duties or import taxes on delivery; these are set by your local customs office and are the customer's responsibility.

What's your return policy?

Every order is covered by our 30-day money-back guarantee. If you're not happy for any reason, email support@brindlegoods.com within 30 days of delivery and we'll make it right with a replacement or a full refund.

How do I contact customer support?

You can reach us anytime at support@brindlegoods.com or by submitting a contact form below. We typically respond within 24 hours.

Contact

Have a question about your order or one of our products? Our team is here to help.

Send us a message at support@brindlegoods.com and we'll get back to you within 24 hours, Monday through Friday. We do our best to respond to weekend emails first thing Monday morning.

BrindleGoods is a US-based company, serving customers across all 50 states.

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