Shipping policy

BrindleGoods is a US based brand, proudly serving customers across all 50 states, and we ship worldwide. Wherever you are, you can order with confidence and track your package every step of the way.

Processing Time All orders are processed within 1 business day after payment confirmation. Orders are not shipped on weekends or holidays.

United States (Free Shipping) Every US order ships free, no minimum. Most orders arrive within 3-6 business days, and customers on the East and West Coasts often receive theirs even faster. We ship to all 50 states, and APO and FPO addresses are supported for our US military families.

US orders ship from our Texas fulfillment facility, processed within 1 business day.

United Kingdom, Canada & Australia We ship daily to the UK, Canada and Australia with full tracking. Most orders arrive within 3-6 business days of dispatch.

Rest of the World We ship to most countries worldwide. Shipping options and rates are calculated at checkout based on your location, and most international orders arrive within 5-8 business days depending on destination and customs processing.

Customs & Import Fees International orders may be subject to customs duties, taxes, or import fees set by your country. These charges are determined by your local customs office and are the customer's responsibility. BrindleGoods has no control over these fees and cannot predict their amount.

Tracking Information You will receive a tracking number via email as soon as your order ships. You can also track your order anytime on our Track Your Order page.

Address Changes If you need to change your shipping address after placing an order, contact us at support@brindlegoods.com immediately. We can only modify addresses for orders that have not yet shipped. Once an order has been dispatched, we are unable to change the shipping address.

Lost, Damaged, or Undelivered Packages If your package is marked as delivered but you have not received it, please check around your delivery area, with household members, and with neighbors, then allow 24 hours, as carriers occasionally mark packages as delivered early. If it still has not arrived, contact us at support@brindlegoods.com and we will work with the carrier to locate it or send you a replacement.

If your order arrives damaged, email us within 48 hours of delivery with a photo of the damaged item and packaging, and we will send a free replacement or issue a full refund, your choice.

If a package is returned to us as undeliverable due to an incorrect address provided at checkout, we will contact you to arrange reshipment.

Order Not Received If your US order has not arrived within 10 business days of your shipping confirmation, or your international order within 25 business days, contact us and we will investigate with the carrier and make it right with a replacement or a full refund.

Questions For anything else, reach us at support@brindlegoods.com. We respond within 24 hours on business days.